Privacy policy


Privacy Policy Thank you for your interest in our online shop. Protecting your privacy is very important to us. Below you will find detailed information on how we handle your data. The person responsible for data processing on this website within the meaning of the basic data protection regulations (DSGVO) is Mr Martin at Scooter-Kickboard.de / part of the group: SDG Distribution, 114 Rue des Vanniers / 40150 Soorts-Hossegor / EN For security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or inquiries to the responsible person), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the character string "https://" and the padlock symbol in the line of your browser. 1. Access data and hosting You can visit our websites without giving any personal information. Each time you call up a website, the web server automatically records a server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the call, the amount of data transferred and the requesting provider (access data) and which documents the call. This access data is evaluated exclusively for the purpose of ensuring the smooth operation of the website and to improve our offer. In accordance with Art. 6 para. 1 lit. f DSGVO, this serves to safeguard our essentially legitimate interests in the correct presentation of our offer as part of a balancing of interests. All access data will be deleted no later than seven days after you have finished visiting our website. Hosting services by a third party provider As part of the processing on our behalf, a third party provider provides us with web site hosting and display services. This serves to protect our legitimate interests in the correct presentation of our offer, which outweigh any other interests. All data collected in connection with the use of this website or in the forms provided for this purpose in the online shop as described below are processed on its servers. Processing on other servers only takes place within the framework described here. This service provider is located in a country of the European Union or the European Economic Area. 1.2.1 The order processing is carried out by the service provider "plentymarkets" (plentymarkets GmbH, Bürgermeister-Brunner-Str. 15, 34117 Kassel, Germany). Your personal data will only be transmitted to plentymarkets for the processing of the online order. Information about data protection at plentymarkets and the privacy policy of plentymarkets GmbH can be found on the plentymarkets website under "plentymarkets.eu". 1.2.2 The personal data we collect is passed on to the transport company responsible for the delivery in the context of contract processing, insofar as this is necessary to deliver the goods. We pass on your payment data within the scope of payment processing to the designated credit institution. 1.2.3 In the case of payment via PayPal, credit card via PayPal, direct debit via PayPal, we will forward your payment data to PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as "PayPal") within the framework of payment processing. PayPal reserves the right to carry out a credit check for credit card payment methods via PayPal, direct debit via PayPal or - if offered - by "purchase on account" via PayPal. The result of the credit assessment with regard to the statistical probability of non-payment is used by PayPal to decide on the provision of the respective payment method. The credit report can contain probability values (so-called score values). If score values are included in the result of the credit report, they are based on a scientifically recognized mathematical and statistical procedure. Among other things, the address data is included in the calculation of the point values. For more information on data protection legislation, including the credit agencies used, please refer to PayPal's data protection statement: https://www.paypal.com/de/webapps/mpp/ua/privacy-full. 1.2.4 All other payments : Credit card payments are processed by our partner Concardis. The contact details are as follows: Concardis GmbH, Helfmann-Park 7, 65760 Eschborn / Germany. All information provided to Concardis is stored on servers located at the following locations: Concardis GmbH, Helfmann-Park 7, 65760 Eschborn / Germany. The transmission of information over the Internet is not secure and we cannot guarantee the security of information transmitted on our website. However, we do secure our website and other systems by technical and organisational measures against loss, destruction, access, modification or distribution of your data by unauthorised persons. These measures include, among others, high level encryption of the website. Encryption makes it very difficult for unauthorized persons to view information transferred between computers. Therefore, it is very unlikely that anyone would read this page when it was sent over the network. 2. Collection and use of data for processing contracts and opening a customer account We collect personal data when you voluntarily provide us with this information as part of your order, when you contact us (e.g. via the contact form or e-mail) or when you open a customer account. Mandatory fields are marked as such, because in these cases we need the data for processing the contract, or for processing your contact or opening a customer account, and you cannot complete the order and/or opening an account or sending the contact without their indication. The collected data can be accessed from the respective data entry forms. We use the data you provide us in accordance with Art. 6, para. 1 S. 1 lit. b WAAO for the processing of contracts and the handling of your inquiries. After the complete processing of the contract or the deletion of your customer account, your data will be limited to further processing and deleted after the expiry of the retention periods stipulated by tax and commercial law, unless you have expressly consented to further use of your data or we reserve the right to use your data for other legally permitted purposes, which we inform you about in this declaration. The deletion of your customer account is possible at any time and can be carried out either by sending a message to the contact option described below or by using a customer account function provided for this purpose. 3. Data transfer In order to execute the contract in accordance with Art. 6 Para. 1 S. 1 lit. b DSGVO, we shall pass on your data to the transport company responsible for the delivery, insofar as this is necessary for the delivery of the ordered goods. Depending on the payment service provider you select in the order process, we pass on the payment data collected for this purpose to the bank responsible for payment and, where applicable, to the payment service provider commissioned by us or the payment service selected for payment processing. In some cases, the selected payment service providers may also collect this data themselves if you open an account with them. In this case, you must log on to the payment service provider with your access data during the ordering process. In this regard, the data protection declaration of the payment service provider concerned applies. We use payment service providers and shipping companies that are based in a country outside the European Union. The transfer of personal data to these companies only takes place within the framework of the necessity of the execution of the contract. Transfer of data to shipping service providers If you have given us your express consent during or after your order, we will pass on your e-mail address and telephone number to the shipping service provider selected in accordance with Section 6 paragraph 1 subparagraph 1 letter a) of the DSGVO, so that the latter can contact you prior to delivery to announce or coordinate the delivery. This consent may be revoked at any time by sending a message to the contact option described below or directly to the shipping service provider at the contact address indicated below. After revocation, we will delete the data you have provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use your data for other purposes permitted by law and which we inform you about in this declaration. DHL Route 10 53113 Bonn In some cases, your data may be transferred to a DHL server in the United States. You can see this through the tracking link ending in .com. In addition, we reserve the right to ship your shipment with other service providers. For example, UPS or DPD. 4. E-mail newsletter E-mail advertising with newsletter subscription If you register for our newsletter, we will use the data required for this purpose or the data provided separately by you to send you our newsletter by e-mail on a regular basis on the basis of your consent in accordance with Article 6 paragraph 1 subparagraph 1 letter a) of the Data Protection Ordinance (DSGVO). You can unsubscribe from the newsletter at any time, either by sending a message to the contact option described below or by using a link provided for this purpose in the newsletter. After unsubscribing, we will delete your e-mail address, unless you have expressly consented to the further use of your data or unless we reserve the right to use your data for other purposes permitted by law and of which we inform you in this statement. Advertising by e-mail without newsletter registration and your right of objection If we receive your e-mail address in connection with the sale of a product or service and you have not objected to this, we reserve the right, on the basis of § 7 paragraph 3 of the Unfair Competition Act (UWG), to send you regular e-mail offers on similar products from our product range to those already purchased. This serves to protect our legitimate interests by addressing our customers in advertising, which take precedence over any other interests. You may object to this use of your e-mail address at any time by sending a message to the contact option described below or via a link provided for this purpose in the advertising e-mail, without incurring any costs other than the transmission costs according to the basic rates. The newsletter will be sent by a service provider on our behalf, to whom we will forward your email address for this purpose. This service provider is located in a country of the European Union or the European Economic Area. The exact address and contact details can be found here: Mailjet SAS, 13-13 bis, rue de l'Aubrac - 75012 Paris / France. 5. Integration of the Trusted Shop Trustbadge For the display of our Trusted Shops seal of approval and the collected evaluations as well as for the offer of Trusted Shops products to purchasers after an order, the Trusted Shops trust mark is integrated on this website. This serves to protect our interests within the framework of an authorised balance of interests in the optimum marketing of our range in accordance with Art. 6 exp. 1 S. 1 lit. f DSGVO. The trusted badge and the services announced with it are an offer from Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne. When the Trusted Badge is called up, the web server automatically saves a server log file containing, for example, your IP address, the date and time of the call, the volume of data transferred and the requesting provider (access data) and documents the call. This access data is not evaluated and is automatically overwritten no later than seven days after the end of your visit to the website. Other personal data is only transferred to Trusted Shops if you have given your consent, if you decide to use Trusted Shops products after placing an order or if you have already registered to use them. In this case, the contractual agreement between you and Trusted Shops applies. 6. Cookies and web analysis In order to make the visit to our website attractive and to enable the use of certain functions, to present suitable products or for market research, we use "cookies" on different pages. This serves to protect our legitimate interests, which outweigh any other interests, in an optimised presentation of our offer in accordance with Art. 6 para. 1 lit. f DSGVO. Cookies are small text files that are automatically stored on your terminal device. Some of the cookies we use are deleted again after the end of the browser session, i.e. after you close your browser (so-called "session cookies"). Other cookies remain on your terminal device and enable us to recognise your browser the next time you visit us (persistent cookies). You can see how long they are stored in the cookie settings of your browser. You can configure your browser so that you are informed when cookies are set up and can decide individually whether to accept them or exclude them in certain cases or in general. Each browser is different in the way it handles cookie settings. This is described in each browser's help menu, which explains how you can change your cookie settings. You can find them for each browser under the following links: Internet Explorer™: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies Safari™: https://support.apple.com/kb/ph21411?locale=de_DE Chrome™: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647 Firefox™ https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen Opera™ : http://help.opera.com/Windows/10.20/de/cookies.html If cookies are not accepted, the functionality of our website may be limited. This website also uses the DoubleClick cookie as part of the Google Analytics application (see below), which enables the recognition of your browser when you visit other websites. This serves to protect our legitimate interests, which outweigh any other interests, in the optimal marketing of our website in accordance with Art. 6 para. 1 sentence 1 lit. f DSGVO. The information generated automatically by the cookie about your visit to this website is transferred to a Google server in the USA and stored there. The IP address is thus shortened by activating IP anonymity on this website before being transferred to the Member States of the European Union or other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the United States and shortened there. The anonymised IP address transmitted by your browser as part of Google Analytics is not merged with other Google data. Google will use this information for the purpose of compiling reports on website activity and providing other services relating to the use of the website. This serves to protect our legitimate interests in the optimal marketing of our website, which outweigh any other interests. Google may also transfer this information to third parties if this is legally required or if third parties process this data on behalf of Google. Once the purpose and use of Google DoubleClick by us has been terminated, the data collected in this context will be deleted. Google Double Click is an offer of Google LLC. (www.google.de). Google LLC is headquartered in the United States and is certified under the EU-US Privacy Program. A current certificate can be viewed here. Based on this agreement between the US and the European Commission, the European Commission has established an adequate level of data protection for companies certified under the Privacy Shield. You can disable the DoubleClick cookie by using this link. You can also contact the Digital Advertising Alliance to inquire about the use of cookies and to adjust your settings. Finally, you can set your browser to notify you when you receive a cookie and decide whether or not to accept it, or to refuse to accept cookies in certain circumstances or generally. If cookies are not accepted, the functionality of our website may be limited. Using Google (Universal) Analytics for web analysis This website uses Google (Universal) Analytics, a web analytics service of Google LLC (www.google.de), for the analysis of the website. This enables us to safeguard our essentially legitimate interests in an optimised presentation of our offer in accordance with Art. 6 para. 1 sentence 1 lit. f DSGVO. Google (Universal) Analytics uses methods such as cookies to analyse your use of the website. The information automatically collected about your use of this website is generally transferred to a Google server in the USA and stored there. By activating IP anonymity on this website, the IP address is shortened before being transferred to the Member States of the European Union or other States that are party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the United States and shortened there. The anonymised IP address transmitted by your browser as part of Google Analytics is not merged with other Google data. Once the purpose and use of Google Analytics has been discontinued by us, the data collected within this framework will be deleted. Google LLC is based in the USA and is certified under the EU-US privacy program. A current certificate can be viewed here. On the basis of this agreement between the USA and the European Commission, the European Commission has established an adequate level of data protection for companies certified under the Privacy Shield. You can prevent the collection of the data generated by the cookie related to your use of the website (including your IP address) from Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de. As an alternative to the browser plugin, you can click on this link to prevent Google Analytics from saving data on this website in the future. By doing so, a deactivation cookie will be stored on your terminal device. If you delete your cookies, you must click on the link again. 7. Advertising via marketing networks Remarketing of Google AdWords Through Google Adwords, we promote this website in Google search results and on third party websites. To this end, when you visit our website, a so-called remarketing cookie is set by Google, which allows us to automatically make interest-based advertising by means of a pseudo cookie ID and on the basis of the pages you visit. This serves to protect our legitimate interests in the optimal marketing of our website in accordance with Art. 6, para. 1, S. 1 lit. f DSGVO, which take precedence over any other interests. Once the purpose and use of Google AdWords Remarketing has been terminated by us, the data collected in this context will be deleted. Any further processing of the data will only take place if you have agreed with Google that your web and application browsing history will be linked by Google to your Google Account and that the information in your Google Account will be used to customize the ads you see on the web. In this case, if you are signed in to Google while browsing our website, Google will use your information along with Google Analytics data to create and define target audience lists for cross-device remarketing. For this purpose, your personal data is temporarily linked by Google to Google Analytics data to form target groups. Google AdWords Remarketing is a service offered by Google LLC (www.google.de). Google LLC is headquartered in the USA and is certified under the EU-US privacy program. A current certificate can be viewed here. Based on this agreement between the US and the European Commission, the European Commission has established an adequate level of data protection for companies certified under the Privacy Shield. You can disable the remarketing cookie via this link. In addition, you can obtain information from the Digital Advertising Alliance about and make settings for cookies. 8. Sending evaluation reminders by email Trusted Shops evaluation reminder If you have given us your express consent during or after your order in accordance with § 6 paragraph 1 clause 1 letter a) DSGVO, we will forward your e-mail address to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne (www.trustedshops.de), so that they can send you an evaluation reminder by e-mail. This consent can be revoked at any time by sending a message to the contact option described below or directly to Trusted Shops. 9. Contact options and your rights As the person concerned, you have the following rights: in accordance with Art. 15 DSGVO, the right to request information about your personal data processed by us to the extent described therein ; in accordance with Art. 16 DSGVO, the right to demand the immediate correction of incorrect or incomplete personal data stored by us; in accordance with Art. 17 DSGVO, the right to demand the deletion of your personal data stored by us, unless further processing is not possible. - on the exercise of the right to freedom of expression and information ; - to fulfil a legal obligation; - for reasons of public interest; or - to assert, exercise or defend legal rights is necessary; in accordance with Art. 18 DSGVO, the right to demand that the processing of your personal data be restricted, insofar as - the accuracy of the data is disputed by you; - the processing is illegal, but you object to its deletion; - we no longer need the data, but you need it to assert, exercise or defend legal claims; or - you have lodged a complaint against the processing in accordance with Article 21 of the OSDG ; in accordance with Article 20 DSGVO, the right to receive the personal data you have provided us with in a structured, common and machine-readable format or to request that they be transferred to another controller ; in accordance with Article 77 DSGVO the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority at your usual place of residence or work or at our head office for this purpose. If you have any questions regarding the collection, processing or use of your personal data, the disclosure, correction, blocking or deletion of data, the revocation of consents granted or opposition to a specific use of the data, please contact us directly using the contact details given in our legal notice. In order to be able to make use of your right of objection or information, we must clearly identify you when you make your request. This means that you must contact us personally on site and prove your identity by presenting the appropriate valid documents. If you contact us by post or via the Internet, we must ask you for additional confirmation, for example a photo of yourself in which you are clearly identifiable and which shows your valid passport. In addition to your passport, we reserve the right to ask you for other documents for unique identification (e.g. driving licence, proof of your address in the form of a rental agreement or an invoice from the energy supplier). ******************************************************************** Right of opposition To the extent that we process personal data as explained above in order to safeguard our legitimate interests, which take precedence over any other interests, you may object to such processing with effect for the future. If the processing is carried out for direct marketing purposes, you may exercise this right at any time as described above. If the processing is carried out for other purposes, you have the right to object only if there are reasons arising from your specific situation. Once you have exercised your right to object, we will no longer process your personal data for these purposes unless we can prove that compelling reasons justifying processing worthy of protection outweigh your interests, rights and freedoms, or that the processing serves to assert, exercise or defend legal rights. This does not apply if the processing is carried out for the purpose of direct marketing. In this case, we will no longer process your personal data for this purpose. ******************************************************************** 10. Use of social plugins 10.1 Our Website uses "social plugins" ("Plugins") from the social network Facebook, which is operated by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). Plugins are marked with a Facebook logo or the addition "Social Plug-in from Facebook" or "Facebook Social Plugin". An overview of the Facebook plugins and their appearance is available here: https://developers.facebook.com/docs/plugins. When you call up a page on our website that contains such a plugin, your browser establishes a direct connection with Facebook's servers. The content of the plugin is transmitted by Facebook directly to your browser and integrated into the page. Thanks to this integration, Facebook receives the information that your browser has called up the corresponding page on our website, even if you do not have a Facebook profile or are not currently logged in to Facebook. This information (including your IP address) is transmitted by your browser directly to a Facebook server in the United States and stored there. If you are logged in to Facebook, Facebook can directly attribute your visit to our website to your Facebook profile. If you interact with the plug-ins, for example by clicking on the "Like" button or submitting a comment, this information is also transmitted directly to a Facebook server and stored there. This information is also published on your Facebook profile and displayed to your friends on Facebook. For the purpose and scope of data collection and further processing and use of the data by Facebook, as well as your rights and setting options to protect your privacy, please refer to Facebook's data protection information: http://www.facebook.com/policy.php. If you do not want Facebook to assign data collected through our website directly to your Facebook profile, you must log out of Facebook before visiting our website. You can also completely prevent the loading of Facebook plug-ins with add-ons for your browser, for example with the "Facebook Blocker" (http://webgraph.com/resources/facebookblocker/). 10.2 Our website uses "social plugins" ("Plugins") from the Google+ social network, which is operated by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). The Plugins are recognisable by buttons with the character "+1" on a white or coloured background. An overview of Google Plugins and their appearance is available here: https://developers.google.com/+/plugins If you call up a page on our website that contains such a plugin, your browser will establish a direct connection to Google's servers. The content of the plugin is transmitted by Google directly to your browser and integrated into the page. Thanks to the integration, Google receives the information that your browser has called up the corresponding page on our website, even if you do not have a profile on Google+ or if you are not currently logged on to Google+. This information (including your IP address) is transmitted by your browser directly to a Google server in the USA and stored there. If you are logged in to Google+, Google may attribute your visit to our website directly to your Google+ profile. If you interact with the plugins, for example by pressing the "+1" button, the corresponding information is also transmitted directly to a Google server and stored there. The information is also published on Google+ and displayed to your contacts. For the purpose and scope of data collection and the further processing and use of the data by Google, as well as your rights and setting options for the protection of your privacy, please refer to Google's data protection information: https://www.google.com/intl/de/policies/privacy/. If you do not want Google to associate the information collected on our website directly with your Google+ profile, you should log out of Google+ before visiting our website. You can also completely prevent the loading of Google plugins with add-ons for your browser, for example with the script blocker "NoScript" (http://noscript.net/). Removed in April 2019. 10.3 Our website uses social plugins ("Plugins") from the online service Instagram, operated by Instagram LLC, 1601 Willow Road, Menlo Park, CA 94025, USA ("Instagram"). Plug-ins are identified by an Instagram logo, for example in the form of an 'Instagram camera'. An overview of the Instagram plug-ins and their appearance is available here: http://blog.instagram.com/post/36222022872/introducing-instagram-badges. When you visit a page on our website that contains such a plugin, your browser establishes a direct connection to the Instagram servers. The content of the plugin is transmitted by Instagram directly to your browser and integrated into the page. This integration informs Instagram that your browser has called the corresponding page on our website, even if you do not have an Instagram profile or are not currently logged in to Instagram. This information (including your IP address) is transmitted by your browser directly to an Instagram server in the United States and stored there. If you are logged into Instagram, Instagram may directly associate your visit to our website with your Instagram account. When you interact with the plug-ins, for example by clicking on the "Instagram Camera" button, this information is also transmitted directly to an Instagram server and stored there. The information is also published to your Instagram account and displayed to your contacts. For the purpose and scope of Instagram's data collection, further processing and use, as well as your privacy rights and preferences, please refer to Instagram's Privacy Policy: https://help.instagram.com/155833707900388/. If you do not wish Instagram to associate data collected on our website directly with your Instagram account, you must log out of Instagram before visiting our website. You can also completely prevent the loading of Instagram plugins by using add-ons for your browser, such as the "NoScript" script blocker (http://noscript.net/). 10.4 Use of Youtube videos: This website uses the Youtube integration function to display and play videos from the provider "Youtube". It uses the enhanced privacy mode which, according to the provider, will only start storing user information when the video(s) are played. If playback of embedded YouTube videos is started, the "YouTube" provider uses cookies to collect information about user behavior. According to "YouTube" information, they are used, among other things, to collect statistics on the videos, to improve user-friendliness and to prevent abusive behavior. Independent of the playback of the integrated videos, each time this website is accessed, a connection to the Google "DoubleClick" network is established, which may trigger further data processing operations without our influence. For more information on YouTube's privacy practices, please refer to the privacy policy of the provider at https://www.google.de/intl/de/policies/privacy/. 10.5 GoYellow TOP Evaluation Seal: This website uses the GoYellow GmbH widget to display the GoYellow TOP evaluation seal. For technical reasons, this service collects your IP address and access date in order to display the widget. This data is deleted after 7 days. Please contact us at any time if you have any questions or are unsure. The best way is to send an e-mail to info@goyellow.de.